OUR VISION
OUR MISSION
To develop a self-regulating mechanism among users who are capable of solving problems fairly, easily
and efficiently through the mediation system
Serves as a mediating body between the government, private sector and consumer
in identifying solutions
to any consumer
complaints
OUR FUNCTION
1.
2.
3.
4.
5.
6.
Receive & record complaints
Provide advisory services
Assist in channelling complaints to relevant parties
Conduct consultations between complainant & claimant
Analyze & evaluate complaints received
Distribute analytics to the government & the public
Organizational Chart
BOARD MEMBERS
Datuk Marimuthu Nadason
Chairman / President
Dato' Paul Selvaraj
Executive Chairman /Deputy President
Dato’ Indrani Thuraisingham
Vice President
MANAGEMENT
Dr Saravanan Thambirajah
Chief Executive Officer
Baskaran Sithamparam
Chief Senior Officer
USER COMPLAINTS
NCCC
COMPLAINT RECORD
COMPLAINT ANALYSIS/CLARIFICATION
How do we
Handle your Complaints?
COMPLAINT CONSULTATION/SERVICES
- Malaysian Consumer Claims Tribunal
- Malaysians Home Claims Tribunal
- Bureau of Financial Intermediation
- Local Authority
- Government Departments
- NGOs
- Claimed Party
FEEDBACKS/ACTIONS
PROBLEM SOLVING
Guide To Complaint
KEEP YOUR COOL
- Act reasonably and politely.
- Stay calm and maintain composure even when you feel upset.
- Encourage cooperation between you and the helper.
IDENTIFY YOURSELF
- Always introduce yourself by your name first.
- Provide identity such as name and phone number to facilitate effective communication.
- Establish a personal connection.
BE PRECISE
- Provide detailed information. Including proofs, the date of the purchase etc.
- Keep a record of every interaction you made with the person helping you.
- Request for follow-up information.
SAY THANK YOU
- End the conversation by thanking the helper for their assistance.
- Consider a Thank You note.
User Rights
Responsible users are users who are aware of their rights as users and act wisely and responsibly.
The eight consumer rights that need to be known and understood are:
The right to basic needs
The right to security
The right to information
The right to make choices
The right to speak
The right to compensation
The right to consumer education
The right to a healthy and safe environment
What Our
Customers Are Saying. . .
“
Thank you for
your efficient
and timely respond
”
Baizura Hermeyney
“
Your little effort makes so much difference
”
Edwin
“
I have received the full amount
of refund
”
Sunarti Mohd Kasim
Articles
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Check it
Out!
Together,
We create a Community.
How many complaints involving tourist packages did NCCC receive from 2019 to 2022?
a
6,732
4,890
c
5,518
d
5,093
Did you Know?
In 2018, we handled 852 Complaints
related to Electrical Supply Services
Change Starts
Here,
@nccc_my
Let’s Make It
Happen.
No. 24, Jalan SS 1/22A
47300 Petaling Jaya
Selangor Malaysia
Telephone: 03-7877 1076
Open Monday to Friday from 10 am–1 pm and 2–4 pm
Closed on Saturday, Sunday, and all public holiday following Selangor state and National public holiday